PACI Online Appointment For Civil ID – Complete Guide 2025

Introduction

The Public Authority for Civil Information (PACI) in Kuwait provides an online appointment system that enables residents and citizens to efficiently schedule appointments for Civil ID services. Whether you need a new Civil ID, renewal, address change, or a replacement for a lost ID, the PACI online appointment system ensures a streamlined process. This guide explains in detail how to book a PACI online appointment for Civil ID in 2025, covering all essential steps and requirements.

Why Do You Need a PACI Online Appointment?

PACI’s appointment system was introduced to manage visitor flow, reduce wait times, and provide a structured service approach. Some essential services that require a PACI appointment include:

• New Civil ID Application
• Civil ID Renewal
• Lost or Damaged Civil ID Replacement
• Address Change
• Name Correction
• Gulf Citizen Civil ID Renewal
• Correction of Residency File
• Suspended Residency Activation
• Certificates Printing (Computer Number / Entity)
• Biometric Data Submission

Booking an appointment ensures that your visit to PACI is quick and hassle-free, preventing unnecessary delays.

Required Documents for PACI Appointments

To avoid delays, ensure you bring the necessary documents:

For New Civil ID

• Passport Copy
• Residency Proof
• Civil ID Application Form
• Rental Agreement (if applicable)

For Civil ID Renewal

• Expired Civil ID
• Passport Copy (if residency is renewed)
• Residency Copy

Read More: How to Renew Civil ID?

For Lost or Damaged Civil ID Replacement

• Passport Copy
• Copy of the Lost ID (if available)
• Lost ID Report from Police (if required)
• KD 20 Replacement Fee (can be paid online)

For Address Change

• New Rental Agreement
• Civil ID Copy
• Utility Bill as Address Proof

For Name Correction

• Old Civil ID
• Passport Copy
• Official Name Change Document (if applicable)

Step-by-Step Guide to Book a PACI Online Appointment

Follow these simple steps to book a PACI appointment online for Civil ID:

Step 1: Visit the PACI Online Portal

Go to the official PACI website for appointment booking:

➡ PACI Official Website

Step 2: Access the Appointment System

A. Click on E-Services.

B. Select “Appointment Booking”.

C. If the language is in Arabic, there will be a box on the left side click on this language will be changed to English, If the language is already in English you can continue to the next step. 

D. A new page with terms and conditions will appear. Scroll Down the page.

E. Click the “Start Service” blue color button to proceed.

Step 3: Choose the Appointment Type

A. Select “New Appointment” from the drop-down menu.

B. Specify the reason for the appointment (new ID, renewal, lost ID replacement, etc.).

Step 4: Enter Personal Details

• Provide your Civil ID Number.
• Also, enter your mobile number.
• Enter your passport details (if applicable).
• Fill in the required fields as per PACI’s request.

Step 5: Select Branch & Time Slot

Choose your preferred PACI office branch from the available locations:

• PACI HQ – South Surrah
• PACI Jahra Branch
• PACI Ahmadi Branch
• PACI Liberation Tower Branch
• PACI Adaliya Branch
• PACI Kaifan Branch

Read More: PACI South Sabahiya Kuwait Civil ID Office Location and Timings

After selecting the branch, choose an available date and time slot for your visit. You can select eveng or morning time according to your availability. 

Step 6: Confirm Appointment

• Review all details carefully.
• Click on “Confirm Appointment”.
• You will receive a confirmation SMS or email with a barcode.
• Save the barcode for entry verification at PACI.

Step 7: Visit the PACI Office

On the scheduled date and time:

• Arrive at the PACI office on time.
• Carry your Civil ID, appointment confirmation, and other required documents.
• Show the barcode at the entrance.

Read More: PACI Kuwait Civil ID Collection Timings and Collection Process

PACI Online Appointment for Lost Civil ID

If you have lost your Civil ID, you must schedule an appointment with PACI to apply for a replacement. Follow these steps to book your PACI Online Appointment for Lost Civil ID:

Step 1: Visit the PACI Website

• Go to the PACI official website: www.paci.gov.kw.
• Click on the E-Services section.

Step 2: Log In to Your Account

• Enter your Civil ID number and password.
• If you do not have an account, create one using your mobile number and email.

Step 3: Select ‘Lost Civil ID Replacement’

• Navigate to Appointment Booking.
• Select Lost Civil ID Replacement from the list of services.

Step 4: Provide Required Details

• Enter your Civil ID number, passport details, and mobile number.
• Choose your nearest PACI branch for the appointment.

Step 5: Choose an Appointment Date & Time

• Select an available date and time slot.
• Click Next to proceed.

Step 6: Review and Confirm Appointment

• Double-check all the entered details.
• Confirm the booking and receive a barcode confirmation.
• Save the barcode for verification at the PACI office.

Step 7: Visit the PACI Office on Your Appointment Date

• Bring all required documents:
  • Original passport
  • Copy of lost Civil ID (if available)
  • Lost ID report from the police (if applicable)
  • KD 20 replacement fee (can be paid online or at the office)
• Show your appointment confirmation barcode at the entrance.
• Take a token number and wait for your turn.
• Complete the application process with the assistance of a PACI officer.

Once processed, you will be informed about the collection date for your new Civil ID.

PACI online Appointment for Civil ID Address Change

If you have moved to a new residence in Kuwait, you must update your address on your Civil ID through PACI. Follow these steps to book a PACI appointment for address change:

Step 1: Visit the PACI Website

• Go to the PACI official website: www.paci.gov.kw.
• Navigate to the E-Services section.

Step 2: Log In to Your Account

• Enter your Civil ID number and password.
• If you do not have an account, register using your mobile number and email.

Step 3: Select ‘Address Change’

• Click on Appointment Booking.
• Select Address Change from the list of available services.

Step 4: Enter Required Information

• Provide your Civil ID number, new address details, and mobile number.
• Select your nearest PACI branch.

Step 5: Choose an Appointment Date & Time

• Pick a suitable date and time slot.
• Click Next to proceed.

Step 6: Review and Confirm Appointment

• Double-check the entered details.
• Confirm the booking and receive a barcode confirmation.
• Save the barcode for verification at the PACI office.

Step 7: Visit the PACI Office on Your Appointment Date

• Bring all required documents:
  • Original Civil ID
  • New Rental Agreement or House Ownership Document
  • Recent Utility Bill (Electricity or Water) as proof of address
  • Old Civil ID (if applicable)
• Present your appointment confirmation barcode at the entrance.
• Take a token number and wait for your turn.
• Submit your documents and complete the address update process.

Once the process is completed, your Civil ID will be updated with the new address, and you will be notified when it is ready for collection.

PACI online Appointment for civil id Name Correction

If your Civil ID contains an incorrect name or spelling error, you must schedule an appointment with PACI to correct it. Follow these steps to book a PACI appointment for name correction:

Step 1: Visit the PACI Website

• Go to the PACI official website: www.paci.gov.kw.
• Navigate to the E-Services section.

Step 2: Log In to Your Account

• Enter your Civil ID number and password.
• If you do not have an account, register using your mobile number and email.

Step 3: Select ‘Name Correction’

• Click on Appointment Booking.
• Select Name Correction from the list of available services.

Step 4: Enter Required Information

• Provide your Civil ID number, correct name details, and mobile number.
• Select your nearest PACI branch.

Step 5: Choose an Appointment Date & Time

• Pick a suitable date and time slot.
• Click Next to proceed.

Step 6: Review and Confirm Appointment

• Double-check the entered details.
• Confirm the booking and receive a barcode confirmation.
• Save the barcode for verification at the PACI office.

Step 7: Visit the PACI Office on Your Appointment Date

• Bring all required documents:
  • Original Civil ID
  • Valid Passport with the correct name spelling
  • Official Name Change Document (if applicable)
  • Residency Permit or Visa Copy
• Present your appointment confirmation barcode at the entrance.
• Take a token number and wait for your turn.
• Submit your documents and complete the name correction process.

Once processed, your Civil ID will be updated with the correct name, and you will be notified when it is ready for collection.

PACI Civil ID Delivery Online Appointment

PACI now offers a Civil ID home delivery service, allowing residents to receive their Civil ID cards at their preferred location instead of visiting PACI offices. Follow these steps to book a PACI Civil ID Delivery Appointment:

Step 1: Visit the PACI Website

• Open the PACI official website: www.paci.gov.kw.
• Navigate to the E-Services section.

Step 2: Select ‘Civil ID Delivery Service’

• Click on the Civil ID Delivery Service option.
• Read and accept the service terms and conditions.

Step 3: Enter Required Information

• Provide your Civil ID number and delivery address.
• Ensure the address details are accurate and complete.

Step 4: Choose Delivery Date and Time

• Select an available date and time slot for delivery.
• Confirm your selection and proceed.

Step 5: Pay the Delivery Fee

• The Civil ID delivery fee is KD 2.
• Payment can be made online via debit/credit card.

Step 6: Receive Confirmation and Tracking Details

• After successful payment, you will receive a confirmation email and tracking number.
• Save this tracking number to monitor the delivery status.

Step 7: Receive Your Civil ID at Your Doorstep

• Ensure someone is available at the provided address to receive the Civil ID.
• Upon delivery, you may be asked to verify your identity by showing another valid ID.

If you miss the delivery, you may need to reschedule or pick up your Civil ID from a designated PACI office.

Final Thoughts

Booking a PACI online appointment for a Civil ID in Kuwait is an easy process if you follow the correct steps. This guide covers everything you need to know, from appointment scheduling to required documents and specific Civil ID services.

By using PACI’s appointment system, you can avoid long queues, save time, and complete your Civil ID-related services efficiently. Always ensure that you have all necessary documents before your scheduled visit.

For further updates on Civil ID services and PACI guidelines, visit PACI’s Official Website.