How to Change Mobile Number in Civil id Kuwait? Pro Guide

In Kuwait, the Civil ID is not just a piece of plastic—it’s an important document for identity verification and a key that unlocks a range of governmental services. One of the important details stored on your Civil ID is your mobile phone number. The mobile number on Civil ID is used for two-factor authentication, receiving important notifications, and utilizing digital services offered by government agencies.

However, mobile numbers can change over time. Whether due to upgrading your mobile network service, switching providers, or simply losing your old number, keeping your Civil ID updated is paramount. Failing to change your mobile in Civil ID so may result in missed alerts, delays in govt services Like banking, or even difficulties when trying to verify your identity.

This article provides you with a detailed, step-by-step guide on how to change your mobile number in your Civil ID in Kuwait. We’ll cover 3 methods available—from using the official Sahel application to updating your details online via the PACI website and the Mobile ID application. Additionally, we’ll offer troubleshooting tips, answer frequently asked questions, and share best practices to ensure that your information remains secure and up to date.

Why Updating Your Mobile Number in Civil ID Kuwait Is Important

Your mobile number is more than just a contact detail. Here’s why it’s so important to keep your Civil ID updated with your current mobile number:

1. Security and Identity Verification

Your mobile number often serves as a second security layer for your Civil ID. It ensures only you can access sensitive government services.

2. Timely Notifications and Alerts

Government agencies use your mobile number to send notifications about service updates, emergencies, or changes in policies.

3. Access to E-Services

Many digital services require a valid mobile number for two-factor authentication. An outdated number could hinder your ability to log in or complete transactions.

4. Compliance with Regulations

You must keep your Civil ID info updated. Government rules require it to ensure official records are accurate.

Updating your mobile number helps you access services smoothly. It also keeps your identity records safe in Kuwait.

How to Change Mobile Number in Civil ID Kuwait?

You can update your mobile number on your Civil ID in Kuwait. There are three methods, each with its own instructions. The Sahel app, PACI website, and Mobile ID app all aim to securely and efficiently update you.

Read More About: How to Get Civil ID Serial Number in Kuwait?

Method #1. How to Change Your Mobile Number via Sahel Application. Step-by-Step Guide:

One of the most popular methods for updating your mobile number on your Civil ID is through the Sahel application. Below is a detailed, step-by-step guide to help you through the process.

Step #1. Visit the official app store for your device:

For Android Users: Go to the Google Play Store and search for “Sahel Kuwait.”
For iOS Users: Go to the App Store and search for “Sahel Kuwait.”

Step #2. Download and install the Sahel application.

Once installed, open the app to begin the process.

Step #3. Input your Civil ID Number

Upon launching the Sahel app, you will see the login screen.

Input your Civil ID Number: Enter your Civil ID number in the designated field.
Agree to the Terms and Conditions: Make sure to read and accept the terms of service.

Step #5: Complete Additional Verification

You may be prompted to perform an additional authentication step via the My Identity application. Follow the on-screen instructions to complete this verification.

Step #6: Navigate to the Services Section (if the App is already installed and log in then start from here)

After successful authentication, you will be directed to the main dashboard. Here, navigate to the “Services” section located at the bottom of the screen.

Step #7: Select Public Authority for Civil Information

When you select “Public Authority for Civil Information.” then.

Step #9: Access services

When you select “Public Authority for Civil Information.” then in the dropdown you will select “Services” again.

Step #10: Choose Update Phone Number

Choose the “Update Phone Number” option.

Step #11: Enter Your New Mobile Number

You will now see a field where you can enter your new mobile number. Type in your updated number carefully.

Step #12: Send Verification Code

Click on the “Send” button. A verification code will be sent to your new mobile number.

Step #13: Confirm the Verification Code

Enter the verification code in the required field to confirm your identity and finalize the change.

Step #14: Finalize Mobile Number Update

Once verified, the new mobile number will be updated in your Civil ID records.

Pro Tips for Using the Sahel App To Change Mobile Number in Civil ID:

Double-check your input: Before saving your new mobile number, ensure that you have entered the correct digits.
Stable Internet Connection: Make sure you have a reliable internet connection during the process to avoid any interruptions.
Keep Your Credentials Secure: Do not share your login information with anyone to ensure your data remains safe.

Read More About: How to Renew Kuwait Civil ID Online?

Method #2: How to Change Your Mobile Number via the PACI Website – Step-by-Step Guide

If you prefer to use a desktop or laptop, the Public Authority for Civil Information (PACI) website is an excellent alternative for updating your Civil ID information. Follow these steps to update your mobile number online.

Step 1: Launch Your Web Browser

Open your preferred web browser and visit the official PACI website. You can either type the URL directly or search for “PACI Kuwait” using your search engine.

Step 2: Locate the e-Services Section

On the homepage, find the “e-Services” section, which hosts various Civil ID-related services.

Step 3: Enter Civil ID Services

Within the “e-Services” section, click on “Civil ID Services” to navigate to a page listing all available services.

Step 4: Select Modify Civil ID Data

From the list of services, choose “Modify Civil ID Data.” This option allows you to update various details on your Civil ID, including your mobile number.

Step 5: Input Your Civil ID Number and Captcha Code

You will be prompted to enter your Civil ID number along with a captcha code. Input these details accurately and click “Continue.”

Step 6: Locate the Mobile Number Section

Scroll down the page until you find the “Mobile Number” section. Here, delete your old mobile number and enter your new mobile number.

Step 7: Save Your Changes

After entering your new mobile number, click the “Save” button to submit your changes.

Step 8: Verify Your New Mobile Number

A verification code will be sent to your new mobile number. Enter this code on the website to confirm the update.

Step 9: Finalize the Update

Once the verification process is complete, your new mobile number will be successfully updated on your Civil ID.

Additional Tips for Using the PACI Website:

Clear Browser Cache: Before starting, clear your browser cache for a smoother experience.
Use a Secure Connection: Ensure your internet connection is secure, especially when submitting personal information.
Follow On-Screen Instructions: The website provides clear directions at every step; be sure to read each instruction carefully.

Read More About: PACI Online Appointment For Civil ID

Method #3: How to Change Your Mobile Number via Mobile ID Application – Step-by-Step Guide

The Mobile ID application is an effective platform for updating your mobile number. Designed for managing your digital identification, this app offers a user-friendly interface for updating various details, including your phone number.

Step 1: Visit Your App Store

For mobile users, head to the appropriate app store:

For Android Devices: Visit the Google Play Store and search for “Kuwait Mobile ID.”
For iOS Devices: Visit the Apple Store and search for “Kuwait Mobile ID.”

Step 2: Download and Install the Mobile ID App

Download the app and install it on your smartphone.

Step 3: Launch the App

Once the installation is complete, open the app to get started.

Step 4: Grant Necessary Permissions

Upon launching the app, you will be prompted to grant the necessary permissions. Ensure that you allow the app to access required features such as your contacts and location for a smoother experience.

Step 5: Log In to Your Account

Step 6: Access Your Profile or Manage My Identity

After logging in, locate the “Manage My Identity” or “Profile” option from the bottom navigation bar.

Step 7: Select Update Data

Tap the “Update Data” icon to begin updating your personal details, including your mobile number.

Step 8: Enter Your New Mobile Number

In the designated field, enter your new mobile number. Double-check for accuracy before proceeding.

Step 9: Save Your Changes

Tap the “Save” button. A verification code will be sent to your new mobile number to confirm the update.

Step 10: Confirm the Verification Code

Enter the verification code within the app. Upon successful verification, your mobile number will be updated in the Mobile ID system.

Pro Tips for the Mobile ID App:

Keep Your PIN Secure: Ensure that your app’s security PIN is strong and not shared with anyone.
Regular Updates: Keep the app updated to enjoy the latest features and security improvements.
Contact Support: If you face any issues, use the in-app support feature to contact customer service directly.

Read More About: How to Check Civil ID Validity in Kuwait?

Troubleshooting Common Issues

Even with clear instructions, some users may encounter issues while updating their mobile number in Civil ID Kuwait. Here are some common problems and how to troubleshoot them:

Verification Code Not Received

Check Network Connection:
Ensure that your device is connected to a stable internet or cellular network.
Resend the Code:
Most applications allow you to request a new verification code if the first one isn’t received within a few minutes.
Contact Support:
If the problem persists, use the “Contact Us” feature in the app or visit the PACI website for assistance.

Incorrect Mobile Number Entered

Double-Check Your Input:
Always verify the digits you enter before confirming the update.
Retry the Process:
If an error occurs, restart the process and ensure all details are entered correctly.
Seek Help:
If you are unable to update your number after multiple attempts, consider contacting customer support for further guidance.

Password Reset:
Use the “Forgot Password” feature to reset your credentials if you cannot log in.
Clear Cache and Cookies:
Sometimes clearing your browser’s cache or the app’s data can resolve login issues.
Update the App/Browser:
Ensure that you are using the latest version of the app or a supported web browser.

Slow or Unresponsive Interface

Update Your Device:
Make sure your device’s operating system and the app are updated to the latest versions.
Restart the Application:
Close the app or browser and reopen it to see if the issue persists.
Check for Scheduled Maintenance:
Occasionally, the service may be down for maintenance. Check official announcements for updates.

Best Practices for a Smooth Update Process

When updating your mobile number, following best practices can ensure a seamless experience:

Verify All Information Before Submission

Double-Check Data:
Always verify your Civil ID number, new mobile number, and any additional information before hitting the “Save” button.
Review Confirmation Messages:
After submitting the update, review any confirmation messages to ensure that your changes have been successfully recorded.

Keep Documentation Handy

Proof of Identity:
You might be asked to provide additional proof of identity. Have your passport, residency permit, or other identification documents ready.
Record of Changes:
Keep a record of your update process, including screenshots or confirmation emails, in case you need to refer to them later.

Regularly Update Your Information

Periodic Checks:
Make it a habit to review your Civil ID details periodically. This can help you catch any outdated information before it becomes a problem.
Set Reminders:
Consider setting a reminder every six months or once a year to verify that your contact details are still current.

How Mobile Number Updates Enhance E-Service Accessibility

With the rapid advancement of digital government services, your mobile number is now more than just a point of contact—it’s a gateway to accessing a wide range of services. Here’s how an updated mobile number benefits you:

Two-factor authentication (2FA)

Enhanced Security:
An updated mobile number ensures that you receive the authentication codes necessary for secure logins.
Prevents Unauthorized Access:
Two-factor authentication helps protect your sensitive data from unauthorized access, making your interactions with government services more secure.

Seamless Access to Digital Platforms

Government Portals:
Many government services, from health appointments to traffic fine payments, now operate exclusively online. Your updated mobile number guarantees that you can access these platforms without any hiccups.
Mobile Apps:
Applications like the Sahel and Mobile ID apps rely on accurate mobile number data to provide real-time updates and notifications.

Personalized Communication

Timely Alerts:
Government agencies use your mobile number to send personalized alerts regarding service updates, emergency notifications, or policy changes.
Enhanced User Experience:
With personalized communication, you receive information that is relevant to your needs, ensuring that you are always in the loop.

Final Words

Changing your mobile number in your Civil ID in Kuwait is an important task that directly impacts your access to essential services and your overall digital security. By following the steps detailed in this guide—whether using the Sahel application, the PACI website, or the Mobile ID app—you can easily update your information and enjoy a smoother, more secure experience.

Thank you for taking the time to read this comprehensive guide. We hope it has answered all your questions and provided the necessary insights to update your mobile number confidently. Stay secure, stay informed, and always keep your records up to date.

Read More About: How to Apply for a New Kuwait Civil ID Card?

How can I update my mobile number if I’ve recently changed it?

You can update your mobile number by using any of the following methods:
1. Sahel Application: Follow the step-by-step process to update your number.
2. PACI Website: Use the online form to modify your Civil ID data.
3. Mobile ID Application: Update your number directly through the app. Each method requires you to verify your new mobile number via a verification code sent to your device.

What happens if I don’t update my mobile number?

Failing to update your mobile number can lead to several issues:
1. Missed Notifications: You might not receive important alerts or authentication codes.
2. Access Issues: Some government services that rely on two-factor authentication may become inaccessible.
3. Regulatory Compliance: Keeping your Civil ID information up to date is required by law, and failing to do so might result in service disruptions.

Can I update my mobile number on both the Sahel and Mobile ID applications?

Yes, you can update your mobile number on either platform. However, ensure that both systems reflect the same updated number to avoid any inconsistencies when accessing various government services.

How long does the update process take?

The update process is designed to be quick:
1. Instant Verification: Once you enter the new mobile number and receive the verification code, the update is completed almost immediately.
2. Processing Time: In most cases, the entire process should take no longer than 10–15 minutes, assuming there are no network issues.

What should I do if I encounter an error during the update?

If you experience any errors, follow these troubleshooting steps:
1. Retry the Process: Double-check your entries and try again.
2. Consult the FAQ Section: Refer to our troubleshooting guide for common issues.
3. Contact Support: If problems persist, use the in-app or online support feature to get assistance from officials.

Table of Contents